Ask A Question
MetCredit would be more than happy to answer any questions you may have about our services, credit granting and debt recovery. Updates to our frequently asked questions will be posted periodically, so you may want to bookmark this page for future reference. Please click here to obtain contact information for our various branches.
Frequently Asked Questions
Q: How will I know that you have successfully received an account after I have sent it?
A: You will receive an Acknowledgement Report by way of mail or e-mail. Please review this report carefully to ensure that all of the assignment information is correct, and contact us as soon as possible if there are any discrepancies.
Q: In general, how quickly are you able to collect?
A: The length of time required to resolve an account is difficult to predict. Recovery cycle time depends on many factors, and can be heavily influenced by variables such as the age of the account, availability of current information and the debtor's financial situation. Speedy recovery is in our best interest as well as yours, however, and you can be rest assured that we will do everything possible to ensure a quick collection.
Q: What should I do if a customer contacts me directly and wants to make payment arrangements?
A: Please refer the customer back to our office, advising that you have placed the account with MetCredit for collection. Ensuring that you provide the customer with our contact information will help to facilitate quick collection.
Q: How do I report a payment?
A: If a customer chooses to pay your organization directly, please contact your local service consultant or our Client Services Department to advise that a direct payment has been made. The proper adjustment will be made to the customer's account, and collection proceedings will cease if the account has been paid in full. Please report the following information to us:
- Your customer’s name and / or their MetCredit case number
- The amount paid
- The updated account balance
- The method of payment
- Date of payment
Q: Will you report my accounts to the Credit Bureaus?
A: We are a member of Equifax Canada Inc and Trans Union Canada, and are capable of submitting accounts to either, or both of these Canadian credit reporting companies. MetCredit is one of a select few agencies in Canada that performs daily reporting.
Q: How will I receive updates on my accounts?
A: MetCredit automatically sends status reports to all of its clients on a monthly or quarterly basis that list all active accounts and their status. The frequency of reporting depends on the volume of accounts placed. You may also contact our Client Services Department to have a report faxed or emailed to you at any time. Please be sure to include your client account number.
