Industry-Leading Debt Collection
Technology for Fast Accounts Receivable Recovery

MetCredit employs numerous innovative products that aid in the recovery of delinquent accounts. In an atmosphere of constant change, our research and development team continually explores technological advances in debt collection technology in order to successfully provide the world-class results and quality service our clients have come to expect from MetCredit.

Our sophisticated recovery software and predictive dialer technologies, for example, ensure that every avenue for recovery is efficiently explored to achieve the best possible results. In-house programming and software development also allows us to tailor tools and reports to client needs.

Debt Recovery Software

MetCredit’s leading-edge debt recovery software was specifically designed for our organization, with on-board tools and resources that help to provide the highest level of service and recovery possible. We offer an advanced and user-friendly, integrated platform that ensures our recovery agents are empowered with the best available avenues for payment recovery.

MetCredit's Online Automated Recovery System allows for true, real-time access to your data, and provides instant analysis of results and progress. We are fully committed to using leading-edge technology in every aspect of the recovery process.

Predictive Dialer Technologies

MetCredit utilizes a legislatively compliant predictive dialer system to dramatically increase contact rates with your customers. Our Automated Contact System asks for the customer by name to reduce negative contacts, and calling times are varied by our management team to promote higher contact rates.

In partnership with our debt recovery software and integrated dialer, MetCredit makes use of an Automated Messaging System to further enhance contact rates. This technology enables us to leave specific messages with your customers at various times of the day, resulting in many inbound calls.

Our debt recovery software also supports advanced pop-up scripting, which gives collectors a distinct advantage when operating the dialer. Based on the age, number of contacts and various other factors associated with each account, our debt recovery software can produce pop-ups that prompt collectors to address missed payments, offer settlements, and perform other actions as needed to resolve accounts.

Call Recording

MetCredit recognizes the important role that customer service can play in today’s aggressive marketplace, and we want our clients to feel secure in the manner that their accounts are handled in. For clients set up with call recording, we are able to pull up conversations that have taken place on their accounts and provide recordings for audit. Internally, our management team routinely performs file and call audits to gather data for employee coaching and development.